Delivery & Returns
DELIVERY CHARGES
Courier service UK Mainland
Order value under £99.00 – £6.95
Order value over £99.00 – FREE DELIVERY
Courier service Northern Ireland, Jersey, Guernsey, Scottish Highlands, Isle of Man & Isle of Wight - £24.95
DELIVERY SCHEDULE
Items in stock will be delivered within 3-7 working days. Any made to order products have a lead time of 10-14 days approximately, we will contact you if this applies to any item on your order. Orders are sent via DPD on a 24 hour service. If a current e mail or mobile phone number is provided with your online order DPD will contact you with your consignment number and tracking information. Deliveries will only be made Monday – Friday. Please provide a delivery address where someone will be able to sign for your parcel.
If any items are out of stock we will contact you to advise expected delivery times. If the length of time is unacceptable the order may be cancelled or amended at your discretion.
PRODUCT INFORMATION
All products confirm the EU and British Standards. Dimensions, wattage's, colours and finishes are given as a guide only to assist the customer and therefore do not constitute a legally binding contract.
RETURNS AND FAULTS POLICY
Returns Policy for unwanted goods
Solihull Lighting have a 14 day, no quibble, money back guarantee for unwanted goods.
The fittings must be returned by yourself (at customers expense), unused and unwired and in their original, unmarked packaging. All parts must be included with your return, including instructions, fixing brackets, connector blocks, fixing screws, etc. We would always recommend to return your parcel recorded delivery.
Please send all fittings back in an outer box and in additional packaging – if the original packing of the fitting is defaced in any way, a refund cannot be given.
Please note, single fittings over a value of £750 will incur a 15% restocking charge, if returned.
Please note, any returns reported after the 14 day period (after dispatch) will be an exchange or a credit note only.
Once authorisation has been given by our customer service team the goods can be returned.
All goods must be returned in their original packaging.
All goods must be returned packaged in an outer box not just in the product box.
Any items returned in just the product box will not be refunded.
Once goods have been received back to our warehouse they will be inspected and examined.
If a fault is found a refund will be issued within 14 days via the same payment method used to purchase the goods.